We will collect and process the following personal information about you:
CMC Markets collects your personal information in order to provide you with our products and services and to establish and manage your account. By collecting your information, CMC Markets is able to monitor and improve the services we offer to our existing and potential clients.
CMC Markets may use your personal information for one or more of the following purposes:
When we collect and use your personal information, we will make sure this is only done in accordance with at least one of the legal grounds available to us under Data Protection law.
Using your personal data: the legal basis and purposes
We will process your personal data to provide services to you pursuant to the agreement between us in relation to the relevant account(s). This includes:
As necessary for our (or our authorised third parties') legitimate interests, for example:
As necessary to comply with a legal obligation, for example:
Based on your consent, for example:
You are free at any time to change your mind and withdraw your consent by notifying us.
CMC Markets may provide your personal information to:
Please note that CMC Markets does not sell or provide your personal information to third parties for marketing purposes.
CMC Markets also requires that external organisations, outside of CMC Markets, who handle or obtain personal information acknowledge the confidentiality of this information and undertake to respect any individual’s right to privacy and comply with all of the relevant data protection laws and this Privacy and Security Policy.
Your rights are as follows in respect of the personal information we hold about you:
Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request.
You can contact us by sending an email to firstname.lastname@example.org. If you prefer to contact us via phone or by postal service, please refer to the below section "How to contact us".
We will stop processing your personal data unless the processing is for the establishment, exercise or defence of legal claims or we have a legitimate business purpose or legal grounds for the processing.
CMC Markets is committed to protecting the privacy of all personal information that CMC Markets obtains from you.
We continue to adopt industry and information security best practices to protect your personal information and ensure that unauthorised persons do not access it. Measures include encryption of data during transmission, strong authentication mechanisms, cyber security processes and secure access to machines and data.
We train our employees who handle personal information to respect the confidentiality of customer data and the privacy of individuals.
We may transfer personal information to other countries outside of the European Economic Area, such as the US. In such circumstances, we will ensure the transfer is lawful and that there are appropriate contractual, legal and security arrangements in place.
We will remove any personal information that will identify you or we will securely destroy the records when we consider that that personal information is no longer required. This could be a period of seven years after our business relationship with you has ended.
However, we may need to maintain certain records for a longer period, for example, where we are required to hold your personal information for regulatory or legal purposes, to provide you with the services you have requested or to maintain adequate business records.
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If you have any questions or complaints about the way CMC Markets handles your information, please contact us. If CMC Markets does not resolve a complaint to your satisfaction, you have the right to lodge a complaint with your local Data Protection Authority, see https://edpb.europa.eu/about-edpb/board/members_en for more information. You may also contact our Lead Supervisor Authority in Germany, the Hessian Commissioner for Data Protection and Freedom of Information, or alternatively, the Information Commissioner’s Office in the UK.
• Phone on +44 (0)20 7170 8200;
• Email at email@example.com, firstname.lastname@example.org
• Post to CMC Markets, Customer Services, 133 Houndsditch, London, EC3A 7BX.